Seraphim
02-24-2009, 05:44 PM
I thought it woud be important for any future potential buyers to read this before they take the plunge through them.
I placed my order on 25 November and it had a 6 week period before your order got shipped out. I ordered a Cold Blooded Fleece and a Cold Fusion Tactical Jacket. It is now 24 February and I have yet to get my order. When I last talked to Scott (the owner) which was about a month ago he told me that my fleece was almost done and my softshell was not in production because they ran out of fabric.
You can log in on their website and under your account information, they have a "Order Status" which is clearly only computer generated depending on the parameters of when the shipping date is. My jackets have been in "Post Production" which is suppose to only last from one to five days. My order status has been in "Post Production" since 12 January.
I have approximately called them 8 or so times and I have only reached a Scott once. Many times it would goto the answering service and also their mailbox for the answering service would be full. I left a message but it took them 2 and a half weeks to reply. They replied by email instead of phone...
I sent a couple of emails. My last email was sent on 23 January...they replied on 23 February.
Least to say their customer service sucks. So unless you guys want to get the run around from Beyond and get crappy customer service, they will suit the bill.
If I could do it all over again, I would have gone with TAD Gear or Arcteryx Leaf line.
*UPDATE*
I got a hold of Scott on the phone and told me he will email me back on the status of my order. I just recieved the email and he says both jackets are complete and will offer me a 12% discount.
I placed my order on 25 November and it had a 6 week period before your order got shipped out. I ordered a Cold Blooded Fleece and a Cold Fusion Tactical Jacket. It is now 24 February and I have yet to get my order. When I last talked to Scott (the owner) which was about a month ago he told me that my fleece was almost done and my softshell was not in production because they ran out of fabric.
You can log in on their website and under your account information, they have a "Order Status" which is clearly only computer generated depending on the parameters of when the shipping date is. My jackets have been in "Post Production" which is suppose to only last from one to five days. My order status has been in "Post Production" since 12 January.
I have approximately called them 8 or so times and I have only reached a Scott once. Many times it would goto the answering service and also their mailbox for the answering service would be full. I left a message but it took them 2 and a half weeks to reply. They replied by email instead of phone...
I sent a couple of emails. My last email was sent on 23 January...they replied on 23 February.
Least to say their customer service sucks. So unless you guys want to get the run around from Beyond and get crappy customer service, they will suit the bill.
If I could do it all over again, I would have gone with TAD Gear or Arcteryx Leaf line.
*UPDATE*
I got a hold of Scott on the phone and told me he will email me back on the status of my order. I just recieved the email and he says both jackets are complete and will offer me a 12% discount.