Originally Posted by
Death.
Going to take a moment to say something about Rock Island Armory's customer service.
I had a couple of issues with my pistol, small issues, but still needed correction. The functional issue was that my slide stop just didn't work, the hump wouldn't engage mag followers and lock the slide on the last round. The second is I had a shallow cut, wide space rear sight that is more meant for quick acquisition and defensive shooting, I preferred the tighter opening and deeper cut style that my friend has. After emailing Ivan, he asked for my address and sent out replacement parts. I got the package today (about a week later). I opened the bag to find not only the parts, but 2 of each. They sent 1 serrated slide stop, 1 checkered, 1 target-style rear sight, and 1 rear sight like I already have. I know the parts might cost about 5 cents for them to make, but that speaks greatly if their desire to 'get it right' with the customers. Both of the new slide stops function flawlessly in all of my mags except one I butchered ($7 mag). Haven't put the rear sight in yet but it looks like what I asked for.
The second thing is their presence within the community. They are very, very active on their Facebook page. While a lot of people think Facebook is just to cry/whine/talk about worthless stuff, it's actually a very important and effective business tool as we keep heading into the future. Their CEO, Martin, posts updates, answers questions, and even posts photos of various manufacturing process of different parts and pieces. Other companies have Facebook pages too, let's use Glock as an example. Glock's Facebook is almost purely advertising and shooting the bull. RIA uses their facebook as a gateway for communication and customer support in addition to the normal marketing and advertising. It truly is incredible to see this from a company which produces a 1911 that ends up being sold for $380.
And with that they have earned a lifetime customer.
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